Get to Know LibLime: Debra Denault

What’s your full name (middle name too)?
Debra Lynn Denault
What’s your job title?
Senior VP Operations
Did you (or do you) have a nickname?
I do in fact have a nickname … my sister uses it so much i just almost consider it my name so it slipped my mind.
She calls me Stannie … which refers to Stan Schmenge (one of the Schmenge brothers on the Toronto version of SCTV that was widely popular in the 80s) my sister is yosh. I don’t know if you guys got it down there but on the original show John Candy was Yosh Schmenge, and Eugene Levy was Stan Schmenge … they were hilarious (it resonated with our family as we are of Eastern European descent so their whole schtick about cabbage rolls and coffee was very real to us)
Each of my family members got a name (my older sister is Yuli and an old boyfriend of mine was Vladd) even though we stopped giving out names a while back me and my sisters still go by those nicknames …
What’s your favorite color?
My favourite colour is brown. Purple is a close second.
What’s your favorite food or meal?
This is tough as I love so many foods. I would have to say it is a dish called Sambal Balado (it’s an Indonesian Crispy Crunchy Beef and Rice dish)
What’s your favorite word (keep it clean)?
Tickety boo … which is an east coast Canadian expression meaning ‘going smoothly’ as in everything is going tickety boo.

Tajj at work (she’s my
administrative assistant
though she takes more
breaks than works)
Are you a dog or a cat person?
Definitely a cat person.
Do you have any pets?
Two cats - Jordan and Tajj
Why did you want to work with LibLime?
Many reasons but most of all because I was so impressed with the management team/founders and their vision for the company when I was first interviewing for my position.

Jordan at work (she’s my
technical assistant - she
only works part time as
she is retired)
What did you know about open source before taking on this job? What have you learned since taking the job?
I knew very little about open source when I first took on the job especially as a business model. Since taking this job I have learned all about how open source software works, how the open source community interacts and sorta self-governs itself and I’ve learned especially about the whole business model that goes with servicing open source software.
What’s at the top of your wishlist for the next version of Koha?
Hmmmm .. I’d have to say getting fines to work/display better.
If you had all of the skills, time and money, what open source application would you like to develop?
I would develop an application for software companies like LibLime which would provide a central place for all departments to get information about the status of a customer. This application would log all sales activity/contract/contact info or the customer which could be shared and easily accessed by implementation and have them add project plans, data migration info etc. and with support so that accounts could be setup for tracking support tickets and of course provide the support center software.
What are your top three favorite websites?
- http://www.lirico.ca (my local library
)
- http://allrecipes.com (great website for different recipes)
- http://wwitv.com/
What would you do if you won the lottery?
I’d pay off any outstanding personal debt and debt of my family. I’d put some money towards my nieces education fund. I would contribute to the Joy and Hope of Haiti group (an umbrella group of folks who work together to make life better for the people of Haiti) and finally I would like to travel all over the world.

Are you an organized desk person or a messy desk person?
Mostly an organized desk person. I call it an organized mess
Twice a year I go through and do a cleaning to weed out everything.
Anything else you want our readers to know about you?
Can’t think of anything …

January 26th, 2009 at 9:46 am
I’ve used the open-source OTRS system in the past for keeping track of problems. It has a”customer” display, which does something similar.
It’s a bit ugly though and a bit tricky to set up. It needs works…and a graphical designer. It’s obviously skewed towards programmers who like lots and lots of choices.
That being said, it is open and free.
If Liblime has a ticket tracking system it might have a customer page if you hunt around.